3 Best Call Centre Jobs 2022 || WORK FROM HOME-Call Centre Agent Job || Call Centre Advisor Job

WORK FROM HOME-Call Centre Agent job

Job details

Salary

£9.18 – £9.50 an hour

Job type

Permanent

Remote

BenefitsPulled from the full job description

Employee discount

Work from home

Full Job Description

We’re recruiting for Customer Service Advisors to earn up to £9.50 per hour – working from home (fully remote).

Work from home fully remote and telephone experience isn’t essential. Career progression available.

Call Centre Agent/Customer Service Advisor benefits:

Work from the comfort of your own home – this is a fully remote role

Safe working environment – there’s no place better than your own home!

  • Hourly rate between £9.18 – £9.50
  • 40 Hour, permanent contract
  • Amazing discounts on Client TV/ Broadband
  • Up to 30% off mobile phone packages for employees and Friends and Family
  • Fantastic PureGym Discount
  • Amazing regular incentive prizes for top performers
  • You will receive Fortnightly Pay!!
  • Career Development – we’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.
  • Benefits and discounts with local and national suppliers
  • 28 days paid holiday per year
  • Refer a friend incentive – Earn up to £200 per successful referral PLUS additional incentives monthly!!
  • Free healthcare cover for you and your dependents with pension (after one year)

Training is included to prepare you for this role.

Customer Service Advisor role:

  • You’ll be helping customers who’re having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.
  • It’s not always easy. Sometimes customers can be frustrated that they’ve lost connection or their bill’s more than expected. It’ll be your job to calm the customer and fix the problem.
  • Taking Inbound calls (approximately 20-40 a day) you will navigate through multiple systems whilst talking to the customer, so multitasking is key for this role.

Customer Service Advisor pay:

£9.18 – £9.50 per hour. This is a work from home role.

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Call Centre Representative job

Job details

Salary

£22,163 – £25,857 a year

Job type

Full-time

Part-time

Full Job Description

Summary

At Lowell, we know that our customers need to trust us completely. This means we need to be transparent, helpful, and honest, in all our communications.

If you’re passionate about Customer Service and want to develop your career within legal services, then we would love you to be part of our TOP performing Legal Recoveries team!

Our offices are based in LS10 1AB, working Hybrid from the office and home, with an attractive salary to match.

Starting salary range from £22,163 – £25,857 depending on experience.

This is a full time role, we cannot offer part time placements.

So that’s us, now let’s talk about your role…

Job Description

As our Legal Recoveries Associate, you’ll be dealing with inbound and outbound calls – speaking to customers about their accounts. It’s important to take the time to understand each customer’s unique situation and be empathetic where appropriate.

It’ll be your job to help them to find the right way forward – including putting affordable repayment plans in place in conjunction with any litigation process, helping with any queries or conducting regular reviews to ensure payments are still suitable.

We search for those with enthusiasm, passion and dedication. When we find them, we heavily invest in extensive training to further develop your career. Whether that is by offering online learning programmes, or exposing you to new responsibilities to prepare you for progression.

We are looking for people with strong communication skills and desire to help each customer in the most compassionate way. Ideally you would have a customer service experience and ability to motivate yourself to achieve your goals every day. If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neuro diversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people so in addition to a great culture you’ll also get:

  • An annual bonus for a job well done
  • Life assurance, Private Medical Assurance & Group income protection
  • 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
  • 28 days holiday with the option to purchase more
  • A phenomenal culture with more little perks along the way including flexible working, family leave and recognition awards.
  • Mental health support, including THRIVE sessions, trained support officers, and occasional webinars and classes geared towards mindfulness.

At Lowell this doesn’t end there, #WeSeeYou when you’re performing your best, or living our values. So we make sure that once you get here, you’ll still be going places.

Take the next step and apply

#LI-HYBRID

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Call Centre Advisor job

Job details

Salary

£21,369 a year

Job type

Permanent

BenefitsPulled from the full job description

Company pension

Employee discount

Store discount

Transport links

Full Job Description

About The Role

As a Call Centre Advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you!

This role is based onsite at our LloydsPharmacy Clinical Homecare office on the Queenslie Industrial Estate. Please note this location is about 15 minutes outside of the city centre.

Having your own transport is not essential for this role but please note the nearest public transport links are a 30 minute walk from the office. We are however located only a 3 minute drive from the M8 so are extremely accessible via car.

Why LloydsPharmacy Clinical Homecare?

We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways – The opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:

  • Market leading maternity, paternity and adoption leave
  • Full support from our employee assistance programme including a health and well-being app
  • Up to 50% staff discount at LloydsPharmacy in store and online!

About You

To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.

About Us

LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

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