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Front Desk Agent ( Hotel)

Enjoy the beauty and outdoor adventure of life in Banff National Park!

The Mountaineer Lodge offers a friendly professional workplace with opportunities for learning and career development. This family-owned properties of 80 rooms provides warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.

As a Front Desk Agent, you will be responsible for the first impression by providing a welcoming and friendly guest experience to everyone staying with us.

For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs

If you want to experience life in the Canadian Rockies, learn about the hospitality industry and provide great service to guests, you may be just the right person to join our team.

OUR VALUES:

  • People are significant; respect, integrity and empathy are key
  • We work as a Team; our actions will provide something better for all
  • Innovation; we embrace new ideas and will not rest on the status quo
  • We are Accountable; to our guests, team members, management, vendors
  • and ourselves
  • Care; everyone is a host for our guests, team members and destination
  • Safety; physical, emotional, psychological and spiritual well-being is paramount

What will I be doing?

Reporting to the Front Office Manager, Front Desk Agents are responsible for performing the following tasks:

Responsibilities are as follows, but not limited to:

  • · Provide friendly, customer-oriented service in person, over the phone or email.
  • · Register arriving guests and collecting necessary information.
  • · Provide information on hotel facilities and local points of interest.
  • · Provide guest services (concierge), baggage handling as required.
  • · Process check-outs.
  • · Process telephone calls and reservations from all sources.
  • · Resolve guest challenges and/or refer to Front Office management as required.
  • · Balance cash and complete financial summary and submission each shift.
  • · Cover night shifts, assist in other departments and perform other duties as required.
  • · Ensure that all Occupational Health & Safety policies and training are followed.

What attitudes, behaviours and skills are we looking for?

  • Experience serving guests in the hospitality industry is an asset
  • Strong verbal English communication skills (written and verbal) with emphasis on problem-solving.
  • Must be a team player.
  • Prior cash and credit card transactions and clerical experience is an asset.
  • Basic computer skills are necessary
  • Must be self-motivated within the office environment and able to work with minimal supervision.
  • Open to new ideas and to learning new tasks and procedures
  • Committed to delivering high quality and friendly guest service
  • Professional personal grooming
  • Knowledge of a second language is an asset (German, Dutch, French, Korean, Chinese, Taiwanese and Japanese).
  • Must have a valid work permit for Canada to be considered.
  • A Criminal Record Check is required

Perks and Benefits

  • · Subsidized shared staff accommodation with free wifi
  • · Performance bonus in summer months
  • · Laundry facilities in all housing units
  • · Occasional Team lunches and activities
  • · Opportunities to meet new people while exploring and enjoying some of Canada’s spectacular mountain national parks
  • · Friends and family discount at Mount Robson Inn (Jasper) and Mountaineer Lodge (Lake Louise) based on availability
  • · Benefits after six months

Job Types: Full-time, Permanent

Salary: $18.00-$19.00 per hour

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:
We follow all provincial guidelines for health and safety to promote safety in the workplace and staff housing.

Experience:

  • Hotel Front Desk: 1 year (preferred)
  • customer service: 1 year (preferred)

Cook

JOB SUMMARY

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Room Attendant

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display a positive attitude and aptitude, the opportunities for growth are endless.

ROOM ATTENDANT

RESPONSIBILITIES:

  • Clean unmade rooms per standards as directed. Refresh others and/or replenish supplies
  • Serve as runner to guestrooms to deliver items as requested by the guests
  • Maintain work area, tools and equipment in a clean, organized and safe condition
  • Report any service discrepancies to the appropriate manager or supervisor to resolve where possible
  • Report any safety or security discrepancies to the appropriate manager or supervisor.
  • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
  • Assist other housekeeping employees in maintaining clean and organized work and public areas
  • In addition, attendance at all scheduled safety and cleaning training sessions and meetings is required

QUALIFICATIONS:

  • Must be able to speak, read, write and understand English. Requires good communication skills, both verbal and written
  • Must feel comfortable in speaking with guests and capable of helping them with information
  • Must possess basic computer skills and knowledge
  • A working knowledge of applicable sanitation standards
  • Must project a confident attitude and friendly personality
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuous basis
  • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
  • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis
  • Requires manual dexterity to use and operate all necessary equipment

PERKS:

  • Explore Travel Program
  • Ongoing Associate Appreciation Events

DIVERSITY:

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Job Types: Full-time, Permanent

Salary: $20.50-$25.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • RRSP match
  • Store discount
  • Vision care

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Mandatory Vaccination Policy in place, Vaccination is an employment requirement, all employees must show vaccination QR status at time of hire.

Resident Hotel Manager

Who are we?
Western Budget is a friendly, clean, and affordable place to rest. Serving Canadian clients for over 35 years, we treat every guest as a member of the Western Budget family.

Who are we looking for?

Applicants are welcome to apply as individuals or as a couple.

  • An experienced Manager or a passionate individual with 5+ years of leadership experience.
  • You will have strong communication, interpersonal, and customer service skills.
  • You have technical aptitude and beginner level knowledge of MS Office Suite.
  • You have a professional appearance and attitude.
  • You enjoy working in a culture of accountability.
  • Strong organizational skills and ability manage conflicting priorities and ensure internal and external deadlines are met
  • Well organized, detail oriented and ability to work independently.
  • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

While the above is an asset, it is not a requirement. We are looking for the right culture fit, the rest can be trained.

What’s the Job?
The Resident Manager will be the primary business leader of the property. Taking initiative to navigate operations, ensuring guest and employee satisfaction, and leading a team to success, while striving to reach sales and revenue goals and increasing financial performance.

Your work will include:

  • Performing check-ins and check-outs ensuring that each client transaction involves a high level of customer service and satisfaction.
  • Maintaining a professional image and service-oriented environment to support a positive customer service experience and service excellence at the hotel property.
  • Taking reservations over the phone, in person, or via online resources, and ensuring all aspects of reservation procedures are followed including booking, confirmation and cancellation policies.
  • Adjusting or modifying reservations based on guest requests.
  • Handling basic complaints and resolves perceived guest problems quickly, efficiently, and courteously.
  • Responding to incidents of noise, unruly behaviour and guest complaints.
  • Verifying the accuracy of guest accounts, handling discrepancies, and identifying issues of potential fraud.
  • Ensuring the accuracy of financial information required for daily audits.
  • Maintaining current knowledge of local events, tourism amenities and weather forecast.
  • Coordinate and administer property initiatives.
  • Managing administrative duties in a timely and organized manner. Monitoring daily revenue, meeting goals, and developing strategy.
  • Monitoring the property to ensure overall maintenance is upheld, guest room checks, general operations are running smoothly in all departments. Implementing policies and procedures.

Competitive salary with achievable bonus and incentives. Living accommodations and utilities provided.

Location may vary. All resumes to be sent to our Operations Office in Leduc, Alberta.

Job Types: Full-time, Permanent

Hotel Cleaner

Tasks

  • Sweep, mop, wash and polish floors
  • Dust furniture
  • Vacuum carpeting, area rugs, draperies and upholstered furniture
  • Make beds and change sheets
  • Distribute clean towels and toiletries
  • Stock linen closet
  • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
  • Handle and report lost and found items
  • Attend to guests’ requests for extra supplies or other items
  • Pick up debris and empty trash containers
  • Wash windows, walls and ceilings

Work conditions and physical capabilities

  • Repetitive tasks
  • Attention to detail
  • Standing for extended periods
  • Bending, crouching, kneeling

Green job

  • Involves supporting green economy sectors

Screening questions

  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • As per collective agreement

Long term benefits

  • Maternity and parental benefits

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities