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Library Assistant Jobs

Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.

For us, libraries are a hub for the community – offering somewhere anyone can access greater knowledge and information. That’s where you come in.

About the role:

As the public face of the library, you’ll be there to offer everyone a warm welcome. You’ll make sure all of the day-to-day operations run smoothly, including answering queries, shelving books, checking out and returning books, and joining new members.

A range of posts are available:

11 hours – Saturday and Sunday

8 hours – Saturday and Sunday

4 hours – Saturday

About You:

We are looking for people with great communication skills and a high standard of customer care who can show understanding to a wide range of customers. It’s very important that you’ve strong organisation skills and can work well in a team. You will have a good understanding of basic computing, including word processing and web browsing and an enthusiasm for libraries and promoting literature to all ages.
Recruitment timetable


Advert Closing Date: 23/10/2022

Shortlisting Date: 25/10/2022

Interview Date: 07/11/2022
Job Reference: SC05180

Library Services Assistant

Job Purpose

To provide friendly, helpful and inclusive library services to customers. To maintain the library in a safe and attractive manner, ensuring smooth running of services and accessibility by customers and staff.

To assist Customer Service Officers and Development Officers in the day-to-day delivery of services, events and stock work To respond to customer queries in person, by phone and in writing to a professional standard

Principal Accountabilities and Responsibilities

  • Assisting customers in person, via email and on the telephone, providing an efficient and friendly service, referring customers to other staff or other sources of information as appropriate.
  • Effectively promoting the library services and encouraging use
  • Ensuring effective issue and return of library stock and, where possible, assisting customers in the use of self-service machines.
  • Daily cash handling, including the use of tills.
  • Assisting new customers in joining the library.
  • Undertaking stock work including processing new books, collection management reports, shelf tidying and displays
  • Maintaining the appearance of the library and reporting faults in line with Client policy and health and safety regulations, Supporting facilities management to open and close libraries where necessary.
  • Assisting in the planning, promotion and delivery of library events, including storytelling, children’s activities and other reading promotional initiatives.
  • Using and promoting ICT services, supporting and advising customers as needed.
  • Assisting the Customer Services Officer in the daily recording of performance information and ensuring this is timely and accurate.
  • Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults.
  • Carry out duties with due regard to the Client’s Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.
  • Undertake any other duties commensurate with the general level of responsibility of this post.

Knowledge & Qualifications

  • Knowledge and understanding of different types of stock

Experience

  • Experience of working in a multi skilled team
  • Experience of working in a front line Customer Service Environment
  • Can demonstrate a knowledge of assisting in organizing, promoting and delivering events
  • Experience of cash handling

Skills and Abilities

  • Ability to understand varied filing systems e.g. Alpha-numerical, and shelve books in order
  • Ability to promote library services with the public verbally and through displays and promotional material
  • Able to respond to Customer enquiries both face to face, online and via telephone
  • Able to deliver events and activities including children’s storytimes, IT classes and class visits
  • Able to work with volunteers, deliver basic site inductions and supervise the completion of day to day tasks such as shelving and tidying and events set up
  • Able to deal politely, efficiently and courteously with a wide range of individuals, ensuring they are made at ease and assisted with their enquiries.
  • Ability to communicate effectively, verbally and in writing, with staff, customers and stakeholders
  • Ability to act as duty officer for the shift and reporting any issues to the Customer Services Officer
  • Ability to work with a wide range of partners to deliver services
  • Ability to learn and use new technology including self-service units, electronic downloads, library management systems and apps. to help customers with their searches and enquiries
  • A commitment to and understanding of the principles of Customer Care in both employment and service delivery
  • A commitment to and understanding of the principles of Equal Opportunities in both employment and service delivery
  • Demonstrate the ability to work unsupervised
  • Able to work unsocial hours including evenings and weekends.
  • Able to work at any service point in the culture service

Council Experience a massive advantage

Rate Of Pay

PAYE: £12.47

Umbrella/Ltd: £15.90

Location: Brent Civic Centre, HA9 0FJ

Job Type: Temporary contract
Contract length: 1 month

Salary: £12.47-£15.90 per hour

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London, HA9 0FJ: reliably commute or plan to relocate before starting work (preferred)

Reference ID: SJ5211995

Full-time Library Assistant Job

Job Title: Library Assistant
Location: Countywide
Salary Range: £19,264 with the opportunity to progress to a maximum of £20,444 per annum (pro rata for part-time)
Hours: Up to 37 hours per week
Contract: Permanent

Make a Difference in Your Community

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. We have a number of Library Assistant roles in libraries across Hertfordshire. One of those roles could be for you!

About us: Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts and prison libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Library Assistants need to be passionate about proactively helping people of all ages and from all backgrounds.

About you: We look for people who are friendly, confident, and outgoing. You will have excellent communication skills and you will be passionate about providing great customer care. You will also be confident in using computers and the internet and you will be able to complete tasks quickly and accurately. Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.

About our jobs: Library Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, helping people to complete their UK visa applications for the right to stay in this country or assisting people to use our CreatorSpace resources, including 3D printers and virtual reality devices. In our prison library you will be helping prisoners to develop their reading skills and to access education opportunities. All of our Library Assistant roles help to make a positive difference to people’s lives.

Take a look at the video clips below to hear a Library Assistant talking about why she loves her job working in libraries:

Interview Date: This is an ongoing advert and interviews will be arranged as and when applications are received.

For an informal discussion and more information please contact the Libraries Customer Service Centre on 03001234049.


Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes

How to Apply: Please follow the ‘Apply for Job’ button at the bottom of the screen.

For more information about library roles, please visit Library and archive jobs (hertfordshire.gov.uk)
Additional Information


English Fluency: 
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Diversity: We are an inclusive employer and value a diverse workforce.

Disability Confident: We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Why Hertfordshire: Watch our ‘Why Hertfordshire’video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Hertfordshire County Council has reviewed its pay structure and terms and conditions, as part of its commitment to continuing to be an employer of choice, in which we are currently in a period of transition. You an read more about this on our website.

Job Reference: HCC20844

Part-time Library Assistant

This is an exciting opportunity to be part of a small successful team delivering front-line library services to the school’s vibrant user community. The primary role is to provide a professional, friendly counter service but the post-holder will also administer the library’s printed journals collection, interlibrary loans and work with the team to complete the annual Copyright Licencing [TK1] [SW2] Return (CLA).

We would like to hear from applicants with:

· Strong literacy and numeracy skills

· confidence in the use of IT.

· Significant experience of working in a customer-focused environment, education or another library.

The post is 17.5 hours per week to cover the busy lunch time period and one late night. The hours are Monday 11am-2pm, Tuesday 1.30pm-8pm, Wednesday to Friday 11am-2pm, and one Saturday afternoon in term time. In the vacation period, the hours are Monday 9am to 2.30pm and Tuesday to Friday 11am to 2pm.

We are committed to diversity and inclusion and welcome applications from individuals of all backgrounds. We particularly welcome applications from people with disabilities, LGBT+, Black and Global Majority backgrounds as they are currently underrepresented within the sector and within Central.

Job Type: Part-time
Part-time hours: 17.5 per week

Salary: £13,615.00-£14,683.00 per year

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)