Are you looking for a new challenge in Customer Service? Check out our latest Customer Service jobs in the United Kingdom and apply today!

Work From Home Customer Service Jobs

We are looking for part time, customer service superstars!

Are you available to work 16 hours per week, offering the best possible customer service within a fast-paced environment?

Did you say yes? Well, this could be the role for you!

The Customer Experience Specialist will be resilient, positive, and a confident individual who will join our operations team to deliver first class customer service using inbound telephone channels. You will be working as part of a team delivering a first class, professional customer service, ensuring that customer enquiries are resolved at the first point of contact. There will be a small element of complaint handling and conflict resolution within this role for which full training will be provided. General enquiries will include checking the customers status whilst following government guidelines and advising any progress and next steps to the customer.

Please note the training will be Monday to Friday 8.30 – 17:30.

Key Responsibilities:

  • Assessing and resolving enquiries via inbound and outbound calls with members of the public
  • Provide a positive customer experience, be open and honest during all communication to achieve one call resolution
  • Demonstrate empathy, compassion and understanding to each caller during complex queries
  • Empathetic towards individual callers needs and circumstances
  • Provide a positive and engaging experience for customers whilst achieving call quality standards
  • Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act
  • Drive process improvements and efficiencies through feedback to your line manager
  • You will be working to clearly defined performance indicators and deadlines
  • Take ownership of your own knowledge and progression, actively participating in coaching and development sessions with your line manager
  • Navigation of multiple systems during calls, including but not limited to Microsoft Office, MS Teams, and CRM packages

Essential Experience:

  • Adherence to governing regulations, policies, and procedures & outbound calls
  • Customer service in a fast-paced environment using different forms of technological software
  • Achieving / exceeding agreed KPI’s through personal responsibility

Essential Competencies:

  • Strong communication, customer service and empathy skills, with the ability to use a range of communication styles to provide a personal approach
  • Ability to deal with calls in a courteous, calm, confident and professional manner
  • Proactive and able to work under own initiative
  • Effective listening skills
  • High attention to detail ensuring that all information is recorded accurately
  • Ability to work under in a fast-paced environment, whilst maintaining high standards
  • Proven ability to use Microsoft Office and fully computer literate
  • Desirable- Experience of working within the Energy Sector
  • Desirable -An understanding of benefits available through Department of Working Pensions

We Offer: In return for your hard work, we offer several tangible benefits such as:

  • The opportunity to gain further qualifications through external training
  • Excellent career progression and training opportunities
  • Employee pension
  • A great working environment with a fantastic team of people
  • Permanent working from home with monthly allowance
  • Retail and hospitality discounts
  • Reward and recognition scheme
  • Mental Health First Aiders

Hours: 16hours per week, rotational Monday – Friday 8am – 6pm, full flexibility required within these hours. Please note this role will be on a 0-hour contract.

Job Type: Part-time
Part-time hours: 16 per week

Customer Service Advisor 

The Role

We have an exciting opportunity for someone who is passionate about delivering brilliant customer service, a natural communicator with strong attention to detail and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

If this sounds like you, we would love to hear from you!

  • Hours: 37.5 hours per week – shifts between 9am and 9pm, 5 days out of 7, 1 weekend in 2
  • Start Date: 17th October 2022 // 24th October 2022 // 31st October 2022 // 7th November 2022
  • Training: Remote; Mon-Fri 9am-5pm, followed by 1 week go live support, also 9am-5pm

In this role you will be working with customers, primarily taking inbound calls with occasional outbound call outs as well as responding to emails and forms of social media to provide the best possible service to our customers.

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting ‘Includability‘ partnership for all! We are a Real Living Wage employer, who are recognised as ‘Disability Confident’, honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

About You

We are looking for someone who really wants to make a difference within not only the customer experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

Key Tasks and Responsibilities

  • To consistently deliver an outstanding level of customer service
  • To answer calls in a timely and professional manner
  • Resolving customer queries
  • Taking details of enquiries & complaints
  • Processing orders and taking payments
  • Escalate any issues or complaints to your team manager where necessary
  • To liaise effectively with all department colleagues and staff throughout the wider business

Key Skills

  • Strong communication skills and resilience
  • Willingness to learn and adapt at pace
  • Excellent customer service skills
  • The ability to multitask effectively
  • The will to succeed and strive for excellence
  • Ability to empathise with the customer and resolve queries
  • Previous experience using CRM systems is desired
  • Preferable Contact Centre experience

Benefits

  • BeneKit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
  • An online e-learning platform that you can unlock access to 600+ CPD certified courses
  • Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
  • Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes
  • Receive training from our Woven Learning team and build a career with Woven Development and our RISE programme
  • Savings Club
  • Cycle to Work Scheme available
  • 23 days holiday rising to 25 days after 5 years’ service
  • 3% Pension Employer Contribution
  • 5% Pension Employee Contribution
  • 4 x Basic Salary Life Assurance
  • Up to 5% Performance Profit Share

Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or any reasonable adjustment that requires accommodation, please contact us – [email protected]

Remote Customer Service Advisor

About The Role

Do you live in the UK, including Northern Ireland, and would like a permanent home working career in customer service?
Would you like to achieve part-time or full-time hours on a flexible booking basis? APPLY TODAY

Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for “it makes sense”.

We are proud to partner with award winning brands, providing outstanding customer service across a variety of sectors. As a fully employedhome working Sensée customer service agent, you will represent one of our client partnerships. Our partnership’s span across healthcare, automotive, insurance, roadside assistance, utilities, travel and many more. We have a career to suit everyone!

What you will do as a Customer Service Advisor at Sensée

  • Attend a full time, fully paid training course that will empower you to succeed
  • Represent an award winning and well know brand, always ensuring outstanding customer service
  • Manage all customer contact using multiple virtual platforms, solving queries swiftly and efficiently
  • Take a customer first approach to query resolution
  • Utilise inhouse tools to stay engaged, empowered and ready to progress up the Sensée career ladder
  • Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years

Benefits

  • 30 days holiday (pro rata for part time) – Increasing holidays based on length of service
  • Pension
  • Employee Assistance Programme
  • Perkbox
  • Full or part time (Select between 20 and 40 hours per week)
  • No commute and no dress code!

About You

What we’re looking for from a Customer Service Advisor

  • Confident and clear communicator, with a tenacious attitude toward problem solving
  • Candidates that have previously work in a contact centre environment OR have relevant transferable skills
  • A curiosity for people, passion, an ability to self-motivate and work autonomously
  • Excellent oral and written communication skills, the ability to get up to speed with products and systems quickly, and an excellent grasp of internet technology.
  • IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance
  • A shared passion for ethics, the environment, excellence and innovation.

About Us

Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community

Customer Care Adviser

Location: Full-time Remote Working
Salary: Band J – £22,651.20
Hours: 37.5 per week. This is a shift-based role and will require you to be flexible and available to work Monday to Friday, between 8am to 6pm


Be a part of Vodafone UK, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.


What will you be doing?


Own the customer relationship, handling and resolving calls and emails in an efficient and timely manner. Liaising with other departments within Vodafone Business Care and the rest of the group to resolve account queries. Provide support to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts.


Who are we looking for?


  • Passion for customer service
  • High attention to detail
  • Willing to learn
  • Strong team player


Remote working requirements:


In order to be successful in this home based role there are some minimum requirements that you would need to commit to:

  • Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds: Min Download speed –10Mbps, Min Upload Speed –5Mbps
  • Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection
  • You will need a desk and suitable chair to work from comfortably and professionally
  • You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business


What’s in it for you?


An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Customer Service Operator

Who we are

At FM Outsource we provide tech-led, high quality contact centres for some of the UK’s top retailers and logistics companies. We’re Omni-channel, multilingual and operate 24/7. Our expertise is built on years of experience and industry knowledge.

We care deeply about making a difference and being the best at what we do, and because of this we continue to grow.

We believe happy people create happy customers, that’s why we go above and beyond to make sure our people have the best possible employee experience. We have the quickest and easiest digital recruitment process! You will need to answer a few questions, do an online assessment and record some interview questions – that’s it. Once you pass this stage you are in!

We also have comprehensive training and onboarding, a great working environment, development and career opportunities, access to support teams and a work family that truly cares about you.

And if that wasn’t enough – you’ll be training and working completely from home, so no lengthy commute! Although the role is fully remote, you will of course be a fully fledged member of the FMO Fam!

If you have experience, are motivated to offer top level customer service and love working towards KPI’s then we want to hear from you. We are looking for engaged and confident people to join the team to help us continue in our evolution!

Please note we are a BYOD (bring your own device) company for remote or hybrid Operator roles.

A bit about the Campaign

Our client is the UK’s largest specialist fragrance retailer with 215 stores across the UK & Ireland, selling all major designer, classic, and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.

Our customer care team is here 9am-8pm Monday-Friday, 9am-6pm Saturday and 9am-5pm Sunday. Your day-to-day workload would be assisting our client’s customers via email, Facebook, Twitter and one of our live channels (webchat or telephony).

We have an extensive training programme to make sure you’ve got all the skills and resources you need to complete your shift independently.

What we are looking for

The ideal candidate will have experience in providing a high level of customer service.

You will be an effective point of contact, and be available to customers via the required channels during working hours. You will achieve the required campaign productivity (calls per hour) and quality (QA scores) levels.

You must be fluent in English (able to speak English at an idiomatic level with outstanding sentence structure, spelling and grammar). You must be able to type 40-45 words per minute.

You will have the ability to stay calm and focussed whilst working to get a quality solution for the customer on behalf of our clients. You will do all of this while achieving high levels of productivity and demonstrating excellent client and product knowledge.

Responsibilities of the role

  • Make clear and accurate notes from all customer interactions (e.g. notes on interactions)
  • Complete weekly quizzes and maintain product / client knowledge.
  • Maintain your own laptop / computer and headset (when working remotely).
  • Arrive at work in a timely manner to enable you to begin handling customer interactions at your shift start time.
  • Acknowledge and comply with guidance and advice provided by all managers and support areas.
  • Ensure you are aware of changes and updates within campaigns to enable you to conduct your work effectively.
  • Comply with data protection regulations (e.g. Data Protection Act, GDPR) and maintain high levels of confidentiality including sensitive data (passwords)
  • Be open to constructive feedback and put it into action!
  • Be a positive representative of the client that you are working for!

What you need to be successful in the role

  • Proficient in MS Office
  • Experience of working in a customer-focused environment
  • Access to own machine running Windows 10 and 8GB RAM
  • Mac OS in date with 8GB RAM
  • Headset with working microphone
  • Fast broadband speed with at least 10 MB/sec download and upload speed

Benefits of working for FM Outsource

  • On site gym & restaurant
  • Opportunity to earn bonus
  • Work social events
  • 28 days annual leave pro rata inclusive of bank holidays
  • Flexible working
  • Pension scheme and contributions
  • Death in service scheme